Our Policies

caregiver and senior

Practice Policies

  • No Show Policy:

    We ask you to be considerate of the medical needs of others and call our office promptly within 24 hours of your appointment if you are unable to make your appointment time. This allows us to make your appointment available to another patient who needs medical attention.

    If you do not arrive for your appointment, or fail to cancel prior to 24 hours before your appointment time, there will be a $35.00 no show fee applied to your account that will need to be paid in full by the next scheduled appointment time. This fee cannot be billed to your insurance company.

    You may be reminded of your upcoming appointment by portal reminder, text, or phone call. Please understand that these reminders regarding your appointment are a COURTESY only, any disputes regarding no shows because of a courtesy call or text “not received” will NOT be waived. You are ultimately responsible.

    The doctors make every effort to be respectful of our patients’ time and to see our patients on time. Please be aware that if you arrive 15 minutes after your scheduled appointment time, you may be asked to reschedule.

  • After Hours Calls:

    Our office hours are Monday through Friday 8:00am to 5:00pm. We make every effort to return patient calls promptly, usually by end of the business day. After hour calls are defined as calls received after 5:00pm Monday-Friday and all weekends or holidays. These calls will accrue a $35.00 after hours call fee applied to your account. This fee cannot be billed to your insurance company. For emergencies please visit your closest Urgent Care or ER

  • Letters/Completion of Forms:

    All patient letter requests and form completion will accrue a letter/form fee. Patients will be required to schedule a visit for these request. This fee will be applied to your account. This fee may not be billed to your insurance company. Please allow 48hrs for the physician to complete your form or compose your requested letter.

  • Payment at Time of Service:

    Your insurance company may require a co-pay at every visit. If you have scheduled a well visit but require additional evaluation or tests you may be billed for both a well and “sick” visit. Please check with your insurance carrier for any questions.

  • Managed Care:

    We accept dozens of insurance plans with various deductibles, co-pays, and coverages. We cannot know all of the coverage limitations and rules of your plan. It is important that you read and understand the provisions of your insurance.

  • Medication Refills:

    When you need a refill, please contact your local or mail order pharmacy and ensure they don’t have any additional refills before contacting our office. Please request the pharmacy to eScribe request (preferred) or fax our office a refill request.  Please allow 24 hours to process refill requests.  Requests are not processed after office hours, weekends or holidays.

    During your visit your Doctor will give you prescriptions in amounts to last until you need to be seen again. These follow-up appointments are scheduled so that your provider can monitor your condition and adjust medications accordingly. To ensure appointment availability, please make this appointment at the time of your current visit or at the time you get your last refill.

    A refill request will be denied if you missed a scheduled appointment, are not current on any laboratory tests required for the medication, or have not had your annual physical exam.  If you are stable on your medications the schedule below is followed:

    • Diabetic medications require labs drawn every 3 months and exam with provider
    • Cholesterol medications require labs drawn every 6 months and exam with provider
    • Thyroid medications require labs drawn every 6 months if well controlled.
    • Hypertension medications require an exam every 6 months with provider
    • An annual physical is required on every patient with a medical condition that is treated in our office
  • Referrals:

    It is the patients responsibility to ensure the referred physicians are covered by their insurance plans. Many insurance plans or specialists office require a referral from your primary care office.  Please call your insurance company and let our office know of the specialist covered by your insurance. Once we receive your call, please allow at least 3 business days for our office to process a referral.